Marta from Support Team
TeamCommented on MobileApp or Make the website Responsive when opend from mobile browsersHi there, Thank you for sharing the photo and your feedback! We’ve recorded your request for a mobile app or an improved mobile experience to make viewing full emails and tapping buttons easier during testing. In the meantime, we have a desktop app compatible with macOS, Windows,…Commented on Preview text should not be followed by the email bodyHi there, Thank you for sharing this feedback. We understand the value of having full control over how the preview text appears in recipients’ inboxes, without additional content being pulled from the email body. Automatically adding hidden padding when preview text is defined wo…Created Set a limit on how many testing messages can each sandbox receive/holdCreated Customizable Unsubscribe PageCommented on Templates sorting and orderingThank you for taking the time to share this feedback! We have shared it with our product team!Commented on Rolling Delete for SandboxesHi there, You’re welcome! We appreciate your understanding, and our Support team will be happy to investigate further if there are any issue continues.Commented on Rolling Delete for SandboxesHi there! Thanks for sharing this feedback! Mailtrap Sandboxes already use a FIFO cleanup model: once the 1,000-email storage limit is reached, each new email automatically replaces the oldest one. Therefore, a full inbox should not cause new test emails to fail. If you’re experi…Commented on Improve Automations Usability with an APIHi Jeremiah! Thanks for sharing this idea! I’ve logged your request for the ability to manage automations programmatically through an API, MCP, or CLI. I’ve also included your suggestion to support exporting and importing automation definitions in JSON format as an alternative. O…Commented on Why are your email log - day limits so low? Even at premium levels.Hi Shane, Thanks for sharing your feedback! Good news, this feature is already planned, and our team is working on it. We appreciate your input and the additional context around why longer email log retention is important for your workflow.Commented on API endpoint to trigger on-demand DNS re-check for a sending domainHi there, Thanks for taking the time to share this. I’ve logged this for our product team to review in an upcoming planning round. We really appreciate you taking the time to help us improve.Commented on Show Category Timeline by HourlyHi there, Thanks for taking the time to share your feedback. I’ve logged your request with our product team so it can be reviewed during one of the upcoming planning rounds. An hourly breakdown in the Timeline view would be a useful addition, especially for understanding how send…Commented on Unsubscribe Groups (category‑based opt‑out)1. Webhook event for resubscription When a recipient clicks "Resubscribe" on the hosted suppression page, the entry is correctly removed (we can confirm via the Suppressions API). However, no webhook event is emitted to notify senders. This is asymmetric with the unsubscribe even…Commented on Ability to purchase more mail creditsHi Christian, Thank you for taking the time to share this feedback with us. I’ve now logged your request with our product team so it can be reviewed during one of the next planning rounds. We really appreciate you sharing your thoughts, as feedback like this helps us continue imp…Commented on Simple Mobile View (remove sidebar)Hi Peter. Thanks for bringing this to our attention. I’ve informed our product team managers about this behavior with the persistent left-side navigation on mobile-sized viewports. They will review the feedback and assess possible improvements, including collapsing it into a hamb…Commented on Adding 'titles' to steps of the email automation flowsHi Frits, Thanks so much for the additional details. This is really helpful. I’ve added your suggestion to the existing request so our product team can review it together with the initial idea. The ability to duplicate emails within a flow or save them as templates makes sense an…Commented on Add ability to allowlist recipient domains to prevent potential abuseHi there, Thank you for the idea. I’ve now logged your request on our side. Our product team will review it during one of the next planning rounds, and we will let you know if this option becomes available at some point. We really appreciate you taking the time to help us improve…Commented on Adding 'titles' to steps of the email automation flowsHi Frits, Thanks a lot for the follow-up, that’s a very practical suggestion. At the moment, emails used in automations are based on templates. This means that before adding an email to a flow, it needs to be created in the Templates section (https://mailtrap.io/email-templates).…Commented on Adding 'titles' to steps of the email automation flowsHi there, Thanks a lot for your feedback. I’ve logged your request with our product team so it can be reviewed during one of the upcoming planning rounds. Adding titles to automation steps definitely makes sense, especially for more complex flows with multiple conditions. We real…Commented on Mobile and Tablet size settingHi Ash, Thank you for taking the time to share this detailed feedback. We appreciate you outlining your use case around testing specific device sizes and dimensions. We’ve shared your request with our product team for consideration in future improvements. If this functionality be…Commented on Email Subject as a variable with templatesYou’re very welcome, Mariano. We will be attentive to your updates so our team can move forward with the review or update of your feature request 😀Commented on Email Subject as a variable with templatesHi Mariano. We hope you’re doing great. Once again, we would like to thank you for the suggestion. We also would like to let you know that email templates already support variables in the subject line using Handlebars syntax (e.g. {{first_name}}, {{company}}). This works across a…Commented on Confusing message during domain verificationHi Marvin, Thank you for taking the time to share your feedback! We're glad to hear that you appreciate the UI and documentation. It means a lot to us. Regarding the domain verification messaging, I understand how the discrepancy between the “2 minutes” note and the actual check…Created Password complexityCommented on Resend campaigns to unopened recipientsHi there! We hope you are doing great. We’re following up to share a solution for your request. Our team has confirmed that you can create a segment of recipients who didn’t open the campaign(s) in question and resend the campaign to that segment. Please give it a try and let us…Commented on Drag-and-Drop Editor: Add Border Radius Support for Containers and ImagesHi Roland, Thank you again for taking the time to share this suggestion and for the detailed explanation you originally provided. After a deeper review with our product team, we wanted to follow up with an update. Unfortunately, we won’t be able to proceed with implementing borde…Commented on MCP server access to HTML Check report from sandboxHi Alex, Thank you for taking the time to share this detailed feedback! We really appreciate you outlining your use case, especially the need for MCP server access to the HTML Check report and device-specific screenshots. Enabling an agent to automatically retrieve a message, val…Commented on Build A Mailtrap Application For PC and MobileHi James, Thank you for sharing your experience with Mailtrap! We’re thrilled to hear that it’s helping you make progress on your projects and giving you clear visibility into user sign-ups and requests. We’ve noted your suggestion about receiving notifications on your phone. Thi…Commented on Drag-and-Drop Editor: Add Border Radius Support for Containers and ImagesHi Roland, Thank you for your feedback! This is a very useful observation. I’ve logged your suggestion to add border-radius support for containers and images in the Drag-and-Drop editor, including the ability to output valid inline styles compatible with email clients. Our produc…Commented on Email Subject as a variable with templatesHi Mariano, Thank you for your feedback! This is a very useful observation. I’ve logged your suggestion to allow the email subject to be a variable when using templates for sending. Our product team will review it for future improvements, and we’ll be sure to let you know if this…Commented on Integration tests should not reuse event_id across typesHi there, Thank you for your feedback! This is a very useful observation. I’ve logged your suggestion to randomize event_ids across different types when switching tabs, so that multiple events of each type can be tested independently. Our product team will review it for future im…