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Preview text should not be followed by the email body

Email API/SMTP

This is honestly extremely frustrating.

When I define a custom preview text for an email, Mailtrap still lets email clients append the beginning of the email body right after it. The result looks messy and completely defeats the purpose of having a dedicated preview text.

Brevo already handles this properly by automatically preventing the email body from appearing after the preview text.

Mailtrap should do the same: when a preview text is defined, automatically add the necessary hidden padding so that only the preview text is displayed in the inbox preview.

This should be handled by Mailtrap, not something users have to manually hack into every email template.

Posted by Kick Label ·
1 comment

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Comments1

  • Marta from Support Team

    Team•

    Sep 19

    Hi there,

    Thank you for sharing this feedback. We understand the value of having full control over how the preview text appears in recipients’ inboxes, without additional content being pulled from the email body.

    Automatically adding hidden padding when preview text is defined would make this experience much more seamless, so we’ve shared your suggestion with our product team for consideration. While we can’t promise an implementation or timeline, your use case has been documented for review.

    Best,